We collect the following categories of information to provide and enhance our services:

a. Personal Information

• Full name
• Email address
• Phone number
• National ID or Driver's License
• Residential address (for shipping, inspection, or verification)
• Payment data (processed via secure third-party gateways)
• Transaction and bidding history

b. Vehicle Information

• Make, model, year, VIN
• Photos, condition reports, registration documents

c. Technical & Usage Information

• IP address
• Device and browser type
• Pages visited, auctions viewed, actions taken
• Cookies and session activity

d. Communication Data

• Customer service logs
• Chat transcripts
• Dispute-related communications

We use your data for purposes including:

• Facilitating Transactions: Conducting car inspections, auctions, and ownership transfers.
• Processing Payments: Via integrated, secure channels.
• Providing Support: For technical, logistical, and transactional issues.
• Personalizing Experience: Recommending listings based on your activity.
• Legal Compliance: Fulfilling tax, audit, and data retention obligations.
• Marketing (Optional): Sending updates, offers, or service notifications — only with your consent.

Your data may be shared with:

• Buyers/Sellers: To complete transactions
• Inspection Partners: For condition verification
• Logistics Providers: For vehicle pickup or delivery
• Payment Gateways: To process transactions securely
• Legal Authorities: Upon valid legal request
• Service Providers: Who support hosting, analytics, and communications

Under Federal Law No. 45 of 2021, you have:

• Right to Access your data
• Right to Rectify inaccuracies
• Right to Erasure (subject to legal retention)
• Right to Restrict processing
• Right to Object to direct marketing
• Right to Portability of your data

To exercise these rights, contact us at [email protected].

We use cookies to:

• Analyze user behavior
• Secure the platform
• Offer relevant recommendations

You may manage or disable cookies in your browser. Disabling them may affect usability.

We implement strong protective measures:

• SSL encryption for all communications
• Secure servers and firewalls
• Role-based access to user data

We retain your information as long as necessary for:

• Fulfilling contracts and services
• Meeting legal or regulatory requirements

Once no longer needed, your data will be securely deleted or anonymized.

Carwa is not intended for children under 18. We do not knowingly collect data from minors. If we discover such collection, we will delete it promptly.

Our platform may include third-party links or embedded tools. We are not responsible for the data practices of these parties. Please review their privacy policies separately.

If you access Carwa outside the UAE:

• Your data will be transferred to and processed in the UAE.
• UAE may have different data protection laws than your jurisdiction.
• We ensure consistent protection under this policy.

You can:

• Edit or delete your personal data in your account dashboard
• Close your account after resolving active listings or disputes
• Opt out of marketing at any time via account settings or email

We may revise this Privacy Policy over time. All updates will be published on this page. Continued use of the platform constitutes your agreement to these changes.

For privacy-related concerns, rights requests, or data-related complaints, contact:

In the event of a breach affecting your data, Carwa will:

• Notify you and UAE authorities promptly
• Provide full disclosure of breach details
• Share remediation steps and mitigation advice

Carwa uses AI-assisted features such as auto-bidding, but:

• These tools act only on user-defined settings
• No significant legal or financial decisions are made without human review

In the event of a merger, acquisition, or sale:

• Your data may be transferred to the acquiring entity
• You will be informed if your rights are impacted